Response Format (compose answer)

The OTRS is able to configure the format of std. responses by composing answers in the agent interface.

Example 12-21. Kernel/Config.pm - ResponseFormat (unix_style)

[...]
    # unix_style (default)
    $Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
    
$Data{"StdResponse"}

$Data{"Signature"}
';

[...]

If you want to change it to ms-style use the following

Example 12-22. Kernel/Config.pm - ResponseFormat (ms_style)

[...]
    # ms_style
    $Self->{ResponseFormat} = '$Data{"Salutation"}
    
$Data{"StdResponse"}

$Data{"Signature"}

$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}

';
[...]